Aero Colours Autobody & Paint - Family Owned & Operated: Serving Yorktown, VA

Serving You with Quality Collision Repair Since 1997!

Repair Process

An accident can leave any driver feeling uncertain of whom to trust with their vehicle repairs. At Aero Colours Autobody & Paint, we feel it’s essential that the repair process be as smooth and hassle-free to our customers as possible. Let our friendly and professional staff turn a traumatic event into a positive experience as we guide you through each step of the repair process to make sure you are completely comfortable and informed.

You can relax knowing our technicians will handle each repair project with the respect and time it deserves, so we can get you back in your vehicle as quickly and smoothly as possible. Below you will find step-by-step instructions about what to do after an accident occurs, as well as details of the collision repair process. You will also find the Steering Law, which gives everyone the right to choose who performs their auto body repairs. Make sure you choose someone YOU are comfortable with, and don’t let your insurance agency steer you towards someone that they want you to work with.

What to Do After an Accident:

  1. Get out of the way, as needed, to prevent further accidents. Start emergency flashers. Watch out for fuel leaks and potential fire.
  2. Render reasonable assistance to injured people.
  3. Express concern but do not admit fault or liability. Do not discuss the accident and how it happened with anyone else.
  4. Call 911 for police and ambulance.
  5. Enlist the help of witnesses.
  6. Do not hesitate to seek medical attention if you have any hint of injury.
  7. Record accident information (See list below.)
  8. Take photographs of vehicle damage, skid marks, debris, appearance of surroundings and the scene.
  9. Call towing at Aero Colours Autobody & Paint (757) 872-4647
  10. Call your insurance company. (We can suggest one if need be.)
  11. Call an attorney. (We can suggest one if need be.)
  12. Make reasonable effort to contact the owner if an unattended vehicle or property is damaged, or leave a note with your name, address, driver’s license number and vehicle registration number. File report to police within 24 hours.
  13. File accident report with state police.
  14. Obtain police report to file with your insurance company.

Accident Information to Record:

For Each Vehicle:

  1. Driver name, address, birth date, license number, phone number and injuries
  2. Passengers names, birth dates and injuries
  3. Vehicle owner name, address
  4. Make, model, year, plate number, registration number, VIN, damage description, insurance company, policy number and travel speed

For the Collision:

  1. Collision description, date, time and exact location. Also include weather, road and light conditions.
  2. Witnesses’ names and phone numbers
  3. Pedestrian’s names, injuries, addresses, license numbers and birth dates
  4. Property damage
  5. Police officer name, agency, badge number and case number

Important Items to Keep in Your Car:

Pens, notepad, flashlight, flares, first-aid kit, blanket, jumper cables, rag or paper towels, trash bag, glass-breaking device, camera, proof of insurance and registration card. It would also be beneficial to print the above information and keep it in your car so you know what to do in case of an accident.

Steering Law:

§ 38.2-517. Unfair settlement practices; replacement and repair; penalty.

A. No person shall:

  1. Require an insured or claimant to utilize designated replacement or repair facilities or services, or the products of designated manufacturers, as a prerequisite to settling or paying any claim arising under a policy or policies of insurance;

  2. Engage in any act of coercion or intimidation causing or intended to cause an insured or claimant to utilize designated replacement or repair facilities or services, or the products of designated manufacturers, in connection with settling or paying any claim arising under a policy or policies of insurance;


Collision Repair Process:


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